Inbound & Outbound

We understand that in today’s highly competitive and consumer-centric market, customer acquisition and market penetration are the top priority for any leading enterprise, and retaining those customers runs a close second.

At Array Digitals, it is our goal to create, personalize, and oversee client acquisition and sales solutions that are well coordinated with your marketing plan. This will increase your income and guarantee the highest level of operational effectiveness.

We can design solutions to suit your needs, whether you need B2B appointment setup or sales lead generating. We are aware of the importance of crucial indicators like customer satisfaction, first call resolution, cost per hour, and upsell/cross-sell prospects and the bearing they may have on your company's overall performance.

We offer a wide range of end to end business process management/outsourcing solutions. Including:

• acquisition (prospecting sales/lead generation)
• Channel Sales.
• Product & technical support
• Back office customer service and support
• Omni channel solutions.

Live Chat Support

Having a highly efficient online customer service and sales strategy is becoming more and more crucial for businesses of all sizes in today's highly digitalized industry.

With Our 24-7 live chat support solution you can convert your online web traffic into loyal customers.

Consumers want assistance, but they don't enjoy navigating phone trees, waiting on the phone, and then having to explain a problem over the phone, as we have learned from our years of expertise and regular touch with customers. Most of the time, the client is already upset when they finally get through to a person on the phone. You get money when you save them time!

Our agents are well educated, highly skilled professionals with excellent interpersonal skills designed to engage clients, guide clients through the sales process, and turn clients into future clients.

Infrastructure Services

Through the effective deployment of hardware, software, and networking components from internationally renowned manufacturers, our infrastructure department designs, develops, and manages IT infrastructure for our clients throughout the globe.

For the delivery and maintenance of hardware from computer and telecom equipment, Array Digitals has a strong connection with international leaders.

The most delicate mechanisms are used in these goods, which use cutting-edge technology and strict quality control for exceptional performance. Each product category offers an infinite number of options that may be used to meet the needs effectively and affordably.

Offshore Recruitment

One of the top offshore recruiting firms, Array Digitals supports a number of high-profile offshore projects with personnel. Array Digitals provides you with affordable offshore recruiting services/solutions if you work in a sector where margins are thin and quick responses are required.

Our team works with you to create a scalable and effective hiring process while taking into account the nature of your company. We also develop and use metrics to assess the effectiveness of the hiring procedures.

Offshore recruitment, also referred to as Business Process Outsourcing (BPO), is the process of having work done for your business using qualified staffing solutions from countries with lower labor costs.

• In order to discover the best candidate for you, we do extensive study in both technological and non-technological fields.
• We use all of the resources at our disposal to find the appropriate applicants from offshore places.
• Through a variety of contemporary communication channels, we reach out to the necessary applicants and broaden the data pool.
• We interview candidates online, discuss salaries and preferred locations, and agree on the job terms and conditions with them.
• In order to set up the final interviews, we work with the appropriate management on your team.

Office Virtual Assistants

One of the top offshore recruiting firms, Array Digitals supports a number of high-profile offshore projects with personnel. Array Digitals provides you with affordable offshore recruiting services/solutions if you work in a sector where margins are thin and quick responses are required.

Our team works with you to create a scalable and effective hiring process while taking into account the nature of your company. We also develop and use metrics to assess the effectiveness of the hiring procedures.

Offshore recruitment, also referred to as Business Process Outsourcing (BPO), is the process of having work done for your business using qualified staffing solutions from countries with lower labor costs.

• In order to discover the best candidate for you, we do extensive study in both technological and non-technological fields.
• We use all of the resources at our disposal to find the appropriate applicants from offshore places.
• Through a variety of contemporary communication channels, we reach out to the necessary applicants and broaden the data pool.
• We interview candidates online, discuss salaries and preferred locations, and agree on the job terms and conditions with them.
• In order to set up the final interviews, we work with the appropriate management on your team.

Virtual Assistant Classifications

Traditional administrative assistants report to their bosses, who control and direct them. The employer pays them wages after deducting employment taxes. The employer directs, manages, and oversees the work.

The business in need hires an independent virtual assistant outsourcing firm. The VA speaks with his employer via phone and email from a contact center where he works.

Instead of handling administrative tasks, virtual assistants support small firms in growing. Because you simply pay the outsourcing provider and are exempt from paying employment taxes, outsourcing virtual assistants might be financially advantageous.

Our agents are well educated, highly skilled professionals with excellent interpersonal skills designed to engage clients, guide clients through the sales process, and turn clients into future clients.